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Cancellation Policy

Right of Revocation

You as end user have the right to withdraw from this contract within 30 days without stating any reason. The withdrawal period is 30 days from the day that you or a designated third party, who is not a carrier, has taken possession of the final goods.
In order to exercise your right of revocation you must inform us (Vapowelt / Wagner GmbH & Co. KG, Waltershäuser Str. 21, 99867, Gotha, Germany or send an email to retour(at)vapowelt(point)de) by a clear declaration (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. For this you can use the enclosed revocation form but this is not a legal requirement.
In order to comply with the revocation period it is sufficient to send the notification of your intention of using your revocation right before expiration of this right.
Consequences of revocation

If you revoke from this contract we are obliged to promptly return to you all payments that we have received including the delivery costs (with the exception of additional costs that arise that you requested another type of delivery that cost more than the cheaper offered standard delivery and no later than 30 days from the time the notification of revocation was received by us. For repayment we will use the same payment method that was used for the original transaction unless something else was expressly agreed; in no case are any charges calculated for the repayment. We are permitted to withhold payment until we have received the goods back or you have provided proof that the goods have been sent back, depending on which is the earlier date.
You are obliged to immediately send back or hand over the goods, latest within 30 days from the day that you informed us of the revocation of the contract. The term is met if the goods are sent back before the term of 30 days. You cover the costs for returning the goods. You are only obliged to assume responsibility for any loss in value if after an inspection the loss of value in respect to condition, characteristic and functionality of the goods is down to the not proper handling of the goods.

The European Commission provides an online dispute resolution (OS) platform, available here https://ec.europa.eu/consumers/odr/.
We are not obligated and unwilling to participate in a dispute settlement procedure before a consumer arbitration board.

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