FAQ: Frequently Asked Questions
The most important questions clearly answered
If you cannot find what you are looking for, you can contact our customer support here:
Go to contact form
After a successful order, an email is sent automatically. If nothing has arrived, please also check your spam folder or contact support.
Changes are only possible as long as the order has not yet been processed or shipped. Since we usually ship the same day or the next business day after payment is received, the time window is short. Please contact customer support immediately. If the order has already been shipped, it can no longer be changed. In that case, the shipment must be refused or returned.
Please contact customer support as soon as possible and provide your order number. If the order has not yet been shipped, we can check whether cancellation is still possible. If the order has already been shipped, it can be returned after delivery within the withdrawal period. According to our return policy, we offer a 30 day return period starting from receipt of the last item.
No. You can also place an order without an account using express checkout with various payment methods.
In many cases, switching your browser or clearing cookies can help. If the issue persists, customer support will assist you.
You can use the “Forgot password” function on the login page. After entering your registered email address, you will receive instructions to reset your password via email. If no email arrives, please check your spam folder.
This may be due to security checks by the payment provider. In this case, please choose an alternative payment method.
We offer various secure payment options including credit card, PayPal, Apple Pay, Google Pay, Klarna, and bank transfer. The currently available options are displayed during checkout.
Certain payment methods may be restricted depending on your country or the provider’s credit check.
Within Germany, delivery usually takes 1 to 2 business days. EU shipping may take 3 to 7 business days. You can check supported countries here.
IMPORTANT: All packages are handed over to DHL on time but are first scanned at the DHL sorting center, not at our facility. Delays can occur there and are beyond our control. Tracking may appear as if the package was not shipped on time, even though it was.
Yes. A tracking link is sent by email after shipping.
The package is usually re delivered or held at a local branch. Details are available in the tracking information.
Please first check with neighbors or the designated drop off location. If it cannot be found, contact customer support.
Yes. All shipments are packaged discreetly without indicating the contents.
Yes. Orders can be returned within our 30 day return period.
The return must be registered in advance. After that, we will provide all further instructions.
After receiving and inspecting the return, refunds are usually processed within a few days.
Please contact customer support. We will check whether it is a warranty or guarantee case.
The statutory warranty applies. Many manufacturers also offer additional warranty periods.
This depends on your individual needs such as portable or desktop use, budget, and desired features. Key factors include vapor production, flavor, design, size, functionality, build quality, battery capacity, and charging options.
Yes. All Vaporizers are sourced directly from manufacturers or authorized distributors.
This is normal. Vaporizers produce less visible vapor and no smoke compared to combustion methods.
This depends on the material. Lower temperatures enhance flavor, while higher temperatures produce denser vapor.
Active compounds in the material are gradually extracted, resulting in reduced vapor production.
Regular cleaning improves flavor and extends the lifespan of your device.
Yes. We ship to many countries within and outside the EU. You can check the currently supported countries here.
For deliveries outside the EU, customs duties and or taxes may apply. These are determined by the destination country and must be paid by the recipient.
Delivery time depends on the destination country and is generally longer than within Germany. Within the EU, delivery usually takes between 3 and 7 business days.
VAPOWELT® operates exclusively as an online store.
As a trusted and authorized retailer, VAPOWELT® offers original and highly sought after devices, fast shipping, and dedicated premium customer support.
Promotions run regularly. Current deals and offers are displayed in the shop.
