FAQ: Frequently Asked Questions
The most important questions clearly answered
If you cannot find what you are looking for, you can contact our customer support here:
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I did not receive an order confirmation. What should I do?
After a successful order, an email is sent automatically. If nothing has arrived, please also check your spam folder or contact support.
Can I change or cancel my order afterward?
Changes are only possible as long as the order has not yet been processed or shipped. Since we usually ship the same day or the next business day after payment is received, the time window is short. Please contact customer support immediately. If the order has already been shipped, it can no longer be changed. In that case, the shipment must be refused or returned.
How can I cancel my order?
Please contact customer support as soon as possible and provide your order number. If the order has not yet been shipped, we can check whether cancellation is still possible. If the order has already been shipped, it can be returned after delivery within the withdrawal period. According to our return policy, we offer a 30 day return period starting from receipt of the last item.
Do I need an account to place an order?
No. You can also place an order without an account using express checkout with various payment methods.
I am having trouble placing an order. What can I do?
In many cases, switching your browser or clearing cookies can help. If the issue persists, customer support will assist you.
I forgot my password. What can I do?
You can use the “Forgot password” function on the login page. After entering your registered email address, you will receive instructions to reset your password via email. If no email arrives, please check your spam folder.
Where can I view my previous orders?
Why was my payment declined?
This may be due to security checks by the payment provider. In this case, please choose an alternative payment method.
What payment methods are available?
We offer various secure payment options including credit card, PayPal, Apple Pay, Google Pay, Klarna, and bank transfer. The currently available options are displayed during checkout.
Why are some payment methods not available?
Certain payment methods may be restricted depending on your country or the provider’s credit check.
How long does shipping take?
Within Germany, delivery usually takes 1 to 2 business days. EU shipping may take 3 to 7 business days. You can check supported countries here.
IMPORTANT: All packages are handed over to DHL on time but are first scanned at the DHL sorting center, not at our facility. Delays can occur there and are beyond our control. Tracking may appear as if the package was not shipped on time, even though it was.
Can I track my order?
Yes. A tracking link is sent by email after shipping.
What if my shipment could not be delivered?
The package is usually re delivered or held at a local branch. Details are available in the tracking information.
My order is marked as delivered but I did not receive it. What now?
Please first check with neighbors or the designated drop off location. If it cannot be found, contact customer support.
Are packages shipped discreetly?
Yes. All shipments are packaged discreetly without indicating the contents.
Can I return my order?
Yes. Orders can be returned within our 30 day return period.
How does a return work?
The return must be registered in advance. After that, we will provide all further instructions.
When will I receive my refund?
After receiving and inspecting the return, refunds are usually processed within a few days.
What should I do if my device is defective?
Please contact customer support. We will check whether it is a warranty or guarantee case.
How long is the warranty?
The statutory warranty applies. Many manufacturers also offer additional warranty periods.
Which Vaporizer is right for me?
That depends on individual requirements, such as portable or desktop, budget, and desired features. The most important features to compare are:
- Vapor production
- Vapor flavor
- Design
- Compactness
- Operating principle
- Feature set
- Material and build quality
- Battery capacity
- Charging during use
- Replaceable battery
Are all devices original?
Yes. All Vaporizers are sourced directly from manufacturers or authorized distributors.
Why do I see little vapor when using a Vaporizer?
This is normal. Vaporizers produce less visible vapor and no smoke compared to combustion methods.
What temperature is best for vaporizing?
This depends on the material. Lower temperatures enhance flavor, while higher temperatures produce denser vapor.
Why does vapor production decrease during use?
Active compounds in the material are gradually extracted, resulting in reduced vapor production.
How often should I clean my Vaporizer?
Regular cleaning improves flavor and extends the lifespan of your device.
Do you ship internationally?
Yes. We ship to many countries within and outside the EU. You can check the currently supported countries here.
Are there additional fees for international orders?
For deliveries outside the EU, customs duties and or taxes may apply. These are determined by the destination country and must be paid by the recipient.
How long does international shipping take?
Delivery time depends on the destination country and is generally longer than within Germany. Within the EU, delivery usually takes between 3 and 7 business days.
Is there a physical store?
VAPOWELT® operates exclusively as an online store.
Why should I buy from VAPOWELT®?
As a trusted and authorized retailer, VAPOWELT® offers original and highly sought after devices, fast shipping, and dedicated premium customer support.
Are there discounts or promo codes available?
Promotions run regularly. Current deals and offers are displayed in the shop.
